Refund policy
Return & Refund Policy
Due to the nature of our products, all sales on food items are final. We do not accept returns or exchanges on popcorn flavourings once they have been purchased.
Damaged or Defective Products
If your order arrives damaged, spoiled, or otherwise unfit for use, we will make it right. Please contact us within 7 days of receiving your order at info@piquancy.ca with:
- Your order number
- A photo of the damaged or spoiled product
We will review your claim and, if approved, offer a replacement or full refund at our discretion.
Incorrect Orders
If you received the wrong item, please contact us within 7 days of delivery and we will send the correct product at no additional cost.
All Other Requests
We are unable to accept returns or issue refunds for change of mind, incorrect flavour selection, or personal taste preferences. We encourage you to explore our sample options before committing to a larger order.
For any questions, contact us at info@piquancy.ca.